Contact Us
Whether you have a question about species, need help with an order, or just want to nerd out about ants, we would love to hear from you.
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support@trapjawlabs.com
Typical response: within 4 hours
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Business Hours
To ensure safe transit, live orders placed after Wednesday ship the following Monday.
Our Lab
TrapJaw Labs, LLC
1 Technology Dr Ste B111
Irvine, CA 92618
Note: While we love interacting with antkeepers, we do not have a retail storefront. Our facility is closed to the public and protected by on-site security and video recording. All orders are fulfilled online. Lab tours are available by appointment for educational partners.
Response Times
Department Directory
Reach the right team directly for the fastest response.
Live Colony Specialists
Species selection, care advice, DOA claims
Logistics & Shipping
Shipping estimates, tracking, delivery issues
Education & Institutions
School orders, curriculum guides, bulk discounts
Press & Partnerships
Media inquiries, collaborations, sponsorships
Frequently Asked Questions
Quick answers to common questions — might save you a message!
Yes. All of the colonies we sell include at least one queen.
Every TJL colony comes with a starter-kit:
See each colony product page for the exact contents.
Check out the "Care Advisor". It's a collection of species-specific care guides that bring you up to speed on your specific ant species and exactly what they need.
All colonies sold by TrapJaw Labs come with a live arrival guarantee. We do everything we can to ensure your ants arrive to you in good health, but if they don't, file a DOA claim within 2 hours of arrival and we will send you a replacement colony free-of-charge.
Urgent Live Colony Issue?
If you have received a damaged or deceased colony, time is critical. File a claim through our Live Arrival Guarantee page — our live colony specialists prioritize these cases.